Orders and Contract
Your order for goods is accepted and a contract is formed between us and you when we despatch the goods you have ordered and not before. A contract is not formed at the point in time that payment has been taken from you by us, nor at the point in time that you receive an email from Us acknowledging receipt of your order. Until the goods are despatched the order may not be accepted by Us, or may be cancelled by you. Exceptions apply to orders for personalised items and goods made to your order which cannot be cancelled by you once you have received an email confirmation that your order has been received, as such items and goods may already be in production as a result of your order. For a full list of exceptions to items you can return please see under the heading EXCEPTIONS TO THE RETURNS POLICY. For security reasons, until you have placed an order for goods, received your first statement and a payment has been received for those goods, you will be unable to order gift cards. For security reasons, we may restrict the volumes of certain items to be sold in any one transaction. Following formation of the contract, we shall continue to own any goods ordered until we have received payment in full from you, even though the goods may have already been delivered to you.
Cancelling your order
Under Consumer Regulations you have the right to cancel your order as long as you do so no later than 14 days after the day on which you receive the goods or service. Please be aware that your right to cancel does not apply to certain goods that we sell, for example, items made or customised to your order. toiletries and cosmetics where the seal has been broken, or pierced earrings. You must inform us of your wish to cancel in writing either by letter, email or by using the cancellation form on the website or call 0203 417 6065# within a period of 14 days beginning on the day after the day you receive your goods. You must take reasonable care of the goods and not use them. You should return goods to us in their original packaging, wherever possible, within 14 days of informing us of your wish to cancel. If you return goods to us, we will not be responsible for any loss or damage to them during transit and we recommend that you use a recorded or secure delivery method. If goods are lost or damaged in transit, we may charge you, or not refund to you, amounts that are attributable to the loss or damage. See RETURNS section for details of how to return goods to us.
We cannot accept substitute or alternative items by way of returns nor are we able to send them back to you, so please look closely at the items you return to us. If you return or attempt to return substitute or alternative items you will still be responsible for paying for the original item purchased and we reserve the right to charge an investigation fee of no less than £35 to cover the cost of our investigating the position. We can offset this amount due from other sums that may be due to you for refunds. Accepting returned goods and/or crediting an account does not constitute a waiver of our right to charge an investigation fee. For full details of your rights under the Consumer Protection Regulations, please contact your Citizens Advice Bureau or a Solicitor
Our standard 3-5 days delivery to you is free. You will be advised of the earliest delivery date at the time of order. Delivery times cannot be guaranteed as we use third party couriers.
For England, Scotland & Wales, NEXT DAY courier delivery charge to home is £4.99 per delivery for one person delivery items. The standard next day delivery service applies on orders placed Monday to Saturday. Orders placed on a Saturday will be delivery on Tuesday. Next day delivery to home is free on orders over £50 (excluding the standard £4.99 delivery charge). The £50 order is calculated before incentives and promotions are removed. If your order value is below £50, you will pay £4.99 delivery to home. Next day delivery is not available on Sundays in Northern Ireland.
No delivery services are available on a bank holiday. Delivery times cannot be guaranteed. Over our busy periods our standard delivery services may be affected; specific delivery details will be confirmed at the time of order.